District Dialogue Forum was an event which took place on 11th September 2019 at Burera district, it was an event which brought together different partners aiming to respond to community raised issues through CSC at district level.
The event was introduced by Director of Good Governance and the special guest was the  District Advisor and Executive Secretaries of Sectors, Cells councilors, TA staff members  and NPA staff  member were present in the event.

Figure 1. Director of Good Governance introducing the event.

After the introduction of Director of Good Governance, the role of Community Score Card (CSC) as a participatory process designed to engage citizens in assessing and giving feedback on the quality and effectiveness of the public services they receive was revealed by TA staff member Mr. Maurice NDAYAMBAJE (PPIMA Project District Field Officer).

Figure 2.Mr. Maurice NDAYAMBAJE (PPIMA Project District Field Officer) expressing the role of CSC in raising
and responding to community issues.

The CSC also allows citizens to participate in decision-making, call for transparency and accountability, and enable improvement in the quality of service delivery. CSC increase participation, accountability, and transparency between service users (right holders), providers and decision-makers (duty bearers).

The CSC ensures that communities, service providers, and local authorities are brought together to collectively solve service delivery problems with each party playing a critical role in designing improvements where community issues are raised including access to clean water, access to electricity, fertilizers, cemetery, roads, health centers  and other different infrastructures.

A man from Kivuye Sector testified different achievements from CSC implementation where different issues have been solved from advocacy made by Tubibe Amahoro.
Some of the responded issues are means of transport where after the advocacy made there is a bus (Coaster) which move from Burera main road to Burera district where by now people can go to the district office in bus, access to clean water in different villages of Kivuye Sector ad how service delivery have changed in Sector office, the construction of the road from Kagogo Sector to the main road.

Figure 3. Mr. Vincent HABUMUGISHA a citizen of Kivuye Sector testifying the achievements
of using CSC through PIMMA project.

Later on the agenda of the event continued on the project of ending domestic violence where the official introduction was done by Executive Secretary of Tubibe Amahor Mr.  P. Celestin   KABANO who highlighted the contribution of Tubibe Amahoro in ending domestic project in partnership with Norwegian People‘s Aid (NPA), the project wich is being currently implemented in Karongi and Burera district where by now the impact of the project in its operational area started to express itself.

Figure 4   Mr.  P. Celestin KABANO the Executive Secretary of Tubibe Amahoro
introducing the contribution of TA in ending domestic violence.

Those are some of the raised issues by using CSC to be responded at district level



People who have issues of water from volcanoes which destroy houses and farms 5
People who use MUSA (Mutuelle de sante) and they are sent to buy medicines in private pharmacies 15
People with disabilities and they do not have disabilities identification cards which leads to not access some services 15
People whom their plants have been eaten by animals from park 5
Schools with few number of desks(Nyagahinga, Rwasa and Gisovu) 3
Few number of Public  water taps 2
Children who do not go to school because their Nursery school have been changed to 9YBE 46


People with no shelters in Cyanika (16) and Gahunga (3)Sectors 2
Lack of school in Gisovu 1
Parents charged fee of 30,000 rwf of Ingobyi Ihekerana because of their daughters have given birth at homes 4
Public cemetery 9
Few workers at Health Center 1
People from small islands who do not have given expropriation 1
Children who do not go to school because their Nursery school have been changed to 9YBE 46


Lack of access to road in Nyangwe Sector 1
Lack of school in Gisovu 1
Destroyed bridge which connect  GS Cyahi and Karangara and prohibit students to go to school 4
The market of Rugarama without electricity and wastes disposal area 9
No expropriation where the electricity cables passed 3
HMPs who do not get seeds at appropriate time 3
Erosion from volcanoes which destroy houses 5

Different response have been provided by different local leaders to respond to community issues effectively since the event was live on local radio Isangano to hold local leaders accountable and let the people outside the district hall be informed of what was taking place.The community raised issues have been presented by EDV project coordinator Mr. HAKORIMANA François.

Figure 5 Mr.  François HAKORIMANA the EDV project coordinator presenting the community raised issues
at district level.

Different community issues have been raised and solutions have been provided; those issues include 19 families without shelters and the solution come to be 338 houses which are going to be built with a budget of about 150 million Rwandan francs, the problem of people who use MUSA (Mutuelle de sante) as health insurance who are asked to buy medicines in private pharmacies as well as they cannot afford to do so, and finding the solution to this problem is on process, the other  issue was the problem of workers who give  land titles services at district and now the district have hired 3 workers to give proper services.

Figure 6. District Planner answering to some raised issues.

Figure 7. District advisor closing the event

It is clear that District Dialogue Forum is a key to respond to community raised issues through Community Scorecard (CSC) at district level while holding local leaders accountable especially and it have been an essential channel for Tubibe Amahoro to do advocacy at district level.



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